Refund policy

Return, Refund & Replacement Policy

Last Updated: July 27, 2026

At VINFELAA, every product is made especially for you after you place your order. As a Print-on-Demand (POD) brand, we do not keep ready-made inventory. Because each item is custom-made, our return and refund policy is different from traditional retail stores.

Returns

We accept returns or replacements only if:

You receive a damaged or  defective product.

• You receive the wrong product, wrong size, wrong color, or wrong design due to our error.

• The product has a manufacturing or printing defect.

To request a return or replacement, please contact us within 3 days of receiving your order with:

• Your Order ID

• Clear photos of the product

• Photos of the packaging and shipping label

Non-Returnable Items

We do not accept returns or exchanges for:

• Wrong size selected by the customer.

• Change of mind.

• Color or design preference.

• Incorrect shipping address provided by the customer.

• Products that have been used, washed, or damaged after delivery.

Please review our size chart carefully before placing your order.

Refunds

If your claim is approved:

•  You will receive a full refund, or

• A free replacement product will be sent, depending on the situation.

Refunds are usually processed within 5–7 business days after approval. Your bank or payment provider may take additional time to reflect the amount.

Order Cancellation

Orders may be cancelled only before production begins. 

Once your order has entered production, it cannot be cancelled because it is being custom-made specifically for you.

How to Contact Us

To request a return, replacement, or refund, please contact our support team with your Order ID and photos of the issue.

Email: vinfelaa@gmail.com

Thank you for shopping with VINFELAA. We are committed to providing premium-quality products and excellent customer service.